How to streamline your banquet operations?
In the hospitality industry, the only way to secure more customers is to provide exceptional services. The above rule sticks to hotel banquet also. Therefore, as a banquet manager, your prime responsibility is to provide the best customer services. It helps you build hotel loyalty and make guests visit again.
There are lots of factors that inhibit hotels from achieving customer satisfaction. One such inhibitor is operational inefficiency. Operational inefficiency will create a negative ripple effect among guests. However, hotels with the best banquet software can evade operational challenges and streamline their workflow.
Invest in the right banquet software to streamline operations, maximize results, and increase guest satisfaction. But selecting the right one can be tricky. Below are some must-have features hotel owners should look in a banquet software.
Do away with manual tasks
A banquet management software automates the entire operational process, right from booking the hall, venue, menu management, creating signboards, welcome pamphlets, food tags, capturing last-minute orders, splitting bills, pre-bills, to the settlement of the bill. Staff can perform all these tasks with ease.
With a comprehensive dashboard, staff can view real-time banquet status at a glance. A daily event-related reminder feature helps staff to keep track of things like following up customers on bookings or ordering a special bouquet for the day’s event and other such tasks.
Integration is a key feature that helps staff to connect with other departments like Materials Management, Kitchen, Front desk, etc. By keeping everyone in-sync, one can avoid communication challenges and ensure that tasks will be completed on-time.
In a hotel, multiple events may happen on a daily basis. Preparing food for each event separately will take extra time and effort. This kind of process is not efficient and productive at all.
For example, let's assume X is a dish ordered for event halls 1, 3, and 5. Chefs don't know that the food item (X) has been ordered on multiple events. They prepare the dish (X) for one event, and then they prepare the same dish for another event. It is time-consuming and inefficient.
Offset these challenges! Today's banquet software provides comprehensive production planning that helps chefs to prepare the right quantity of food, which is then distributed based on the requirements.
Capacity utilization is very useful for banquet owners to control costs and energy consumption, and to enhance customer satisfaction. But often, most of the banquet owners overlook this, which causes a significant fall in their profit margins and customer satisfaction.
Banquet owners should have the right utilization reports for their halls. Underutilization or overutilization of the hall can cause a major loss to the owner. Underutilization may lead to revenue loss, whereas overutilization will end up in customer dissatisfaction.
Therefore, select banquet software that helps you in booking the right event hall that best fits the guest requirements.
Occupancy forecast is another crucial thing one should look for in a banquet software. It is essential to know the total number of people invited for the event, and how many of them will attend definitely. It helps to make the required preparations and avoid food wastes, etc.
A right banquet software will not only help you in automating operations, but it also helps business owners to plan and execute the events without any shortfall. To achieve this, you need to have a host of reports that gives overall banquet performance, expected events, hall details, guest information, and so on.
Therefore, while selecting a banquet management software, it is wise to consider how many reports it provides and how much value it adds in the decision making processes.