Blog

Must-have Hotel Interfaces: What are they and Why should you invest in them?

 

This blog is the third part of our must-have hotel interfaces blog series. In this blog post, we’re going to discuss the benefits of some of the hotel interfaces like Review Manager, EPABX, Power Control, and Touch-screen in detail. Want to see the top must-have hotel interfaces? Click here!

 

1. Review manager

 

Online Reviews have the power to build or break your hotel brand. According to a recent survey from Ipsos MORI, 63% of respondents said that they are more likely to book a hotel or restaurant if the owner responded to the majority of reviews (Source: Hotel Business). Responding to guests’ reviews is crucial, whether it is positive or negative, that is secondary. Guests would appreciate the efforts taken by the hotel. Having a review manager helps you get notified (when someone mentions your brand online) and respond to reviews on-time.

 

2. EPABX interface

 

Electronic Private Automatic Branch Exchange, shortly known as EPABX, helps hotels to provide multi-line connections through a single telephonic connection. It streamlines business communication within and outside of your hotel premises. With EPABX, hotels can use call reports to track data and frequency of calls. Staff, while receiving the call, can also view the guest details, which helps them to recognize the guest and address their needs as soon as possible. It also helps hotels to automate guest wake-up calls. 

 

3. Power control interface

 

Power Control Interface helps hotels to save on energy consumption. Integrated with Hotel Front Office System, It automatically turns on the required electrical appliances (Light, AC, etc.) while the guest enters the room and turns it off when they leave. By utilizing it, hotels can cut down costs on electrical bills and consumption.

 

4. Touch-screen Interface

 

Investing in a touch-screen interface can benefit multi-chain properties in numerous ways. It helps hotel employees to increase their efficiency and deliver greater customer services. Touch-screen interface is replacing the traditional check-in/check-out processes. It lets guests check-in/check-out on their own without any human assistance. Large chain of hotels can also use this interactive device in their restaurants, which helps staff to take orders and close the settlements instantly and securely. Therefore, investing in a touch-screen interface can help hotels to operate faster and deliver frictionless guest experience.